Shipping Policy

Birdrock Eats Shipping Policy

At Birdrock Eats, we aim to deliver your orders promptly and efficiently. Below is our shipping policy to ensure a smooth and pleasant shopping experience.

1. Shipping Methods and Costs

  • Due to the perishable nature of our products, food orders are shipped via refrigerated courier services. Shipping costs are calculated at checkout based on the delivery address and the weight of the order.
2. Processing Time

  • Orders are typically processed within 1-2 business days. You will receive a confirmation email with tracking information once your order has shipped.

3. Delivery Time

  • Delivery times vary depending on your location and the shipping method chosen. Estimated delivery times will be provided at checkout. Please note that delivery times are estimates and may be subject to delays due to unforeseen circumstances.

4. Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information. You can use this information to monitor the status of your shipment. If you have any questions about your order's status, please contact our customer service team.

5. Shipping Issues

  • Damaged or Incorrect Items: If you receive an item that is damaged or incorrect, please contact us within 48 hours of receipt. We will work with you to resolve the issue promptly.

  • Lost Packages: If your package does not arrive within the estimated delivery time, please contact our customer service team. We will assist you in locating your package or arranging a replacement if necessary.

6. Contact Us

If you have any questions or concerns regarding shipping, please reach out to us at:

Thank you for choosing Birdrock Eats. We appreciate your business and look forward to serving you!